Orders can only be canceled if they have not yet been accepted by our admin team. To request a cancellation, please email us at zynabella.official@gmail.com with your order number and reason for cancellation. If your order has already been accepted, it cannot be canceled. However, you can return the item according to our Return Policy.
You will be notified via email once your order has been accepted by our admin team and is being processed. If you need to cancel the order, you must do so before receiving this notification.
To return an item, it must be unused, unwashed, and in its original packaging with all tags and labels attached. You need to notify us via email within 3 days of receiving the product, including your order number, reason for return, and photographs of the item. Certain items, such as custom-made or discounted products, are not eligible for return.
To start a return, email us at zynabella.official@gmail.com within 3 days of receiving your item. Include your order number, reason for return, and photographs of the item. If approved, you will receive instructions on how to return the product. You are responsible for the return shipping costs.
If your return request does not meet our eligibility criteria, we will notify you and return the item to you at your expense.
Once we receive the returned item, we will inspect it and process the refund within 7-10 business days. The time for the refund to reflect in your account may vary depending on your payment provider.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund amount.
Exchanges are only available for defective or damaged items. To request an exchange, contact us at zynabella.official@gmail.com within 3 days of receiving your item, including your order number and photographs of the defect or damage. Exchanges are subject to product availability. If the item is not available, we will offer a refund or an alternative item of equal value.
Custom-made or personalized items, as well as sale or discounted items, cannot be returned.
If you receive a defective or damaged item, please email us at zynabella.official@gmail.com within 3 days of receiving the item. Include your order number and photographs of the defect or damage. We will review your request and offer an exchange or refund based on the availability of the product.
For any questions or concerns regarding cancellations, returns, or exchanges, please contact us at: