Refund Policy
Last Updated: [23-07-2024]
At Zynah Bella, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, you may be eligible for a refund. Please read our Refund Policy carefully.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
⦁ The product must be unused, unwashed, and in the same condition that you received it.
⦁ The product must be in its original packaging with all tags attached.
⦁ You must email us all the necessary details (order number, reason for refund, and photographs of the product) within 3 days of receiving the product.
Changing Refund Payment Mode: Can I Switch My Payment Method?
The refund method is contingent upon the mode of payment selected during the purchase. Ensure that the payment details provided during the return request are accurate to facilitate a smooth refund process.
2. Non-Refundable Items
The following items are non-refundable:
⦁ Custom-made or personalized products.
⦁ Sale items or items purchased with a discount.
3. Refund Process
To request a refund, please follow these steps:
⦁ Email Your Request: Send an email to zynabella.official@gmail.com within 3 days of receiving the product. Include your order number, reason for refund, and photographs of the product.
⦁ Wait for Approval: Our customer support team will review your request and notify you of the approval or rejection of your refund.
⦁ Return the Product: If your refund request is approved, you will receive instructions on how to return the product. You are responsible for paying the shipping costs for returning the item.
⦁ Receive Your Refund: Once we receive and inspect the returned product, we will process your refund. The refund will be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
4. Late or Missing Refunds
If you haven’t received a refund yet:
⦁ Check your bank account again.
⦁ Contact your credit card company; it may take some time before your refund is officially posted.
⦁ Contact your bank. There is often some processing time before a refund is posted.
⦁ If you’ve done all of this and you still have not received your refund, please contact us at zynabella.official@gmail.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zynabella.official@gmail.com and follow the instructions provided by our customer support team.
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Zynah BellaCustomer Support Team
Email: zynabella.official@gmail.com